Microlearning

This job aid was created using Canva to support the learning objectives of the training, specifically to "offer specials and ticket packages to meet customer preferences." The format is designed to provide sales reps with a quick, easy to read reference when speaking to customers.

Deliverables: eLearning Course Design Document

This job aid was created using Canva to emphasize the importance of isolating power when performing generator maintenance. The SME was specific that safety is a top priority and must be addressed. Because all steps must be performed, but the order in which they are performed is not essential, the steps are not numbered. Images were added to clarify where each step occurs on the generator and/or the panels. The job aid may travel with techs and apprentices to customers' houses.

Deliverables: eLearning Course Design Document   Storyboard